Information for Clients and Their Visitors
Incoming Calls: Incoming calls are now handled by an auto attendant system. When you call us, to continue in English press 1 when you are prompted to do so. If you know your parties new 4-digit extension number you may dial it at anytime. If you would like to use our company directory by last name press the * (STAR) button. This will be helpful when you want to speak to your loved one’s counselor so be sure to ask your loved one their counselor’s last name and what their telephone extension number is. Other visitor menu options after pressing 1 for English are: Press 1 for Location, Address & Fax Number or Press 2 for Information about Clients and Visitation.
Due to federal confidentiality laws, we are not able to confirm or deny who is in our program. Once your loved one arrives, he will be given the opportunity to call you.
Client programs: We have two residential programs. The Texas Department of Criminal Justice (TDCJ), provides us with male offenders who are placed in our residential program by their probation or parole officer for alcohol and substance use treatment. Our other program consists of male clientele who are referred to our residential program from the Texas Department of State Health Services (DSHS), but who do not come through the TDCJ system, but are placed here for alcohol and substance abuse treatment by other methods, for example, referred to us by the Council on Recovery.
After you determine the program your loved one is in, please review these helpful documents below.
For Information about visitation and how it works, click here CLIENT VISITATION RULES
If your loved one is in our DSHS program, you can review the handbook he is given upon arrival by clicking here DSHS CLIENT HANDBOOK. To understand what he can and cannot have while in the DSHS program, click here DSHS CONTRABAND LIST.
If your loved one is in our TDCJ program, you can review the handbook he is given upon arrival by clicking here TDCJ CLIENT HANDBOOK. To understand what he can and cannot have while in the TDCJ program, click here TDCJ CONTRABAND LIST.